Privacy Policy
Last Updated: December 2024
PostVoyage ("we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Discord bot and related services.
1. Information We Collect
Information You Provide
- Discord User ID: Your unique Discord identifier for account management and usage tracking
- Discord Username: For display and support purposes
- Payment Information: Processed securely by Stripe; we do not store credit card numbers
- Images and Videos: Content you submit for processing
Information Collected Automatically
- Usage Data: Commands run, features used, operation counts
- Discord Server Information: Server ID and channel names (for file organization)
- Timestamps: When operations are performed
2. How We Use Your Information
| Purpose | Data Used |
|---|---|
| Provide the Service | Discord ID, submitted content |
| Manage subscriptions | Discord ID, Stripe customer ID |
| Enforce usage limits | Discord ID, operation counts |
| Organize cloud sync files | Channel names, Discord ID |
| Improve our algorithms | Anonymized processing data |
| Respond to support requests | Discord username, usage history |
3. Data Storage and Retention
Processed Files
Files you process are stored according to your subscription tier:
| Tier | Retention Period |
|---|---|
| Free | 7 days |
| Basic | 30 days |
| Pro | 90 days |
| Studio | 180 days |
| Enterprise | 365 days |
After the retention period, files are automatically deleted from our servers.
Archive Data
We maintain an archive of processed files for service improvement, training data collection, and compliance purposes. This archive is stored securely and access is restricted.
Account Data
Account information (Discord ID, subscription status, usage history) is retained as long as your account is active. You may request deletion at any time.
4. Data Sharing and Third Parties
We share your information with the following third-party services:
Service Providers
- Discord: Bot platform and authentication
- Stripe: Payment processing (Stripe Privacy Policy)
- Microsoft Azure: Cloud infrastructure and storage (Microsoft Privacy Statement)
Optional Integrations
- Microsoft OneDrive: If you enable cloud sync (Microsoft Privacy Statement)
- Google Drive: If you enable cloud sync (Google Privacy Policy)
We Do Not
- Sell your personal information
- Share your content with advertisers
- Use your content for purposes unrelated to the Service without consent
5. Data Security
We implement appropriate security measures including:
- Encryption in transit (HTTPS/TLS)
- Encryption at rest for stored files
- Access controls and authentication
- Regular security reviews
However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.
6. Your Rights and Choices
Access and Portability
You may request a copy of your data by contacting support@postvoyage.ai.
Deletion
You may request deletion of your data at any time. To delete your account and all associated data, email support@postvoyage.ai with your Discord username.
Opt-Out
You may stop using PostVoyage at any time. If you have a paid subscription, cancel through your account settings or contact support.
7. Children's Privacy
PostVoyage is not intended for children under 13. We do not knowingly collect information from children under 13. If you believe we have collected such information, please contact us immediately.
8. International Data Transfers
Your information may be transferred to and processed in the United States or other countries where our service providers operate. By using PostVoyage, you consent to such transfers.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy with an updated "Last Updated" date. Continued use after changes constitutes acceptance.
10. Contact Us
Questions or concerns about this Privacy Policy? Contact us at:
Email: support@postvoyage.ai
11. California Privacy Rights
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and the right to request deletion. To exercise these rights, contact support@postvoyage.ai.
12. European Privacy Rights
If you are in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR), including access, rectification, erasure, and data portability. To exercise these rights, contact support@postvoyage.ai.